ELCA Informatik AG

ICT-Support 1st & 2nd Level (m/w/d)

Zürich, Zurich, CH

Company: ELCA Informatik AG

Category: Computer and Mathematical Occupations

Published on 2021-11-26T13:01:59.000000Z

In this role

1st Level Support: Handling change requests and incident tickets Preparation and roll out of IT equipment’s (workstation, laptops, conference rooms, etc...) Stock management (Unpacking material, Inventory check/update) Enhancement of procedures and documentations Travel to other sites (Basel, Rapperswil) to support users on site

What we offer

A stimulating and professional working environment in a dynamic team with extensive expertise Flat organizational hierarchies and cross-functional teamwork A supportive culture with excellent opportunities for professional and personal training and development

About your profile

You are an IT Technician with, ideally, 3 years’ experience. At the minimum, possess a “CFC” (EFZ) in computing technology You are structured and meticulous in the management of IT equipment’s Efficient and service oriented Very good knowledge of Windows 10, Windows Server 2012 / 2019 Good Knowledge on Notebook and PC hardware  Knowledge on Mac OS and Mac management in a Windows environment  Deep understanding of Microsoft Systems (Exchange, Azure, Skype for Business, OneDrive, etc.) Knowledge of network concepts (DNS, DHCP, TCP/IP, SMTP, etc.) Knowledge of virtual environments (VMware vSphere, VCenter) Knowledge of printer environment (Setup – support) Being able to understand a conversation in German, English and French is a plus In addition, your strengths include teamwork, flexibility, highly-developed customer orientation and technical expertise Driver's License


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