Senior Team Lead, Implementation Engineering (M2)

Crissier, Vaud, ch
Company: NTT Ltd.
Category: Management Occupations
Published on 2021-07-26 16:10:31
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?The Senior Implementation Engineering Team Lead provides operationally management and support to a team of Technical Consultants and Engineers who are accountable for consultation, installation, configuration, and fault management. This position provides technical support to NTT (Ltd) clients. Manages teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training. Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. Provides client insight and feedback to product development and professional services teams for product and services improvement. May directly lead the largest or most-complex client implementations. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Working at NTT Key Roles and Responsibilities: Assume responsibility for the supervision and co-ordination of the activities of the engineers, in line with performance targets. Manage and supervise the execution of installations and other assignments.Manage and coordinate initiatives to solve client problems. Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents. Manage the quality of work by ensuring that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensure the identification and development of a feedback; complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites. Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence. Manage resource capacity to achieve service level agreements. Provide technical consultation to clients when required. Assume leadership for relevant technologies according to domain or specialization and/or a variety of domains. Track and report on client technical engagements and identify areas for improvement. Support and implement the initiatives determined by senior management. Assumes advisory role to help the project manager achieve deadlines and goals. What will make you a good fit for the role? Required Experience: At least 10 years’ experience in Deploying and troubleshooting Network Infrastructures, LAN, WAN, Network Optimisation, Application Delivery, Data Centre, Wireless, Security, with a Systems Integrator; Demonstrate strong knowledge and understanding of IT industry environment and business challenges/needs, with sound technical consulting orientation Good understanding of architecture, projects and risk models Ability to listen, analyse, persuade and influence Technical and Management stakeholders to move to the digital Network transformation journey Consulting customer-oriented skills in order to support autonomously Service organisation; Consulting capabilities in the area of network analysis and visibility; Leadership in the project ownership as senior technical leader Sound competencies (certifications wished) in min. one of the following technologies: Cisco CCNP R&S (CCIE a strong plus), LAN (Cisco Cat9k + DNAC), Data Center Network (N9k + ACI) Scripting/automation skills In addition (an asset): Wireless (Cisco, Meraki or Aruba) and WAN/SD-WAN (Cisco / Viptela / Meraki), Network and Applications performance/visibility (Riverbed or Cisco), Application Delivery (F5), Data Center Network automation Full proficiency in English and French are mandatory, German and Swiss German (a strong plus); Display good levels of client engagement Service orientated individuals who are able to manage client value whilst maintaining profitable business results Display operational team leadership skills and able to effectively manage the resources that report to them Good collaboration skills and able to interact professionally Good attention to detail Understanding of project management principles

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