Application Specialist - Global Customer Support Molecular Diagnostics

Central Switzerland, null, ch
Company: Global Personal Partner
Category: Computer and Mathematical Occupations
Published on 2021-07-31 04:10:41

As a preferred supplier for Roche Diagnostics Int Ltd in Rotkreuz, we are looking for an individual as Application Specialist - Global Customer Support Molecular Diagnostics, contract for 12 months after start date, with extension if suitable for all parties) earliest start 16.07.2021 or asap.

  • Be part of a molecular diagnostics (PCR technology) application team supporting our cobas 4800 system
  • Create, review and maintain training content and training documentation
  • Maintain our training laboratory
  • Offer 2nd level support for affiliates and regions, including hotline
  • Give application training (virtually and face-to-face) for end customers, first level support, regional trainers and global staff
  • Contribute to product specific knowledge pool by providing trouble-shooting information
  • After initial onboarding period, tasks could be extended to other product lines


Must haves:

  • University degree in Natural Science (e.g. clinical biochemistry, biology) or professional education in a medical technology area
  • Min. 3-5 years field or laboratory experience, preferably on molecular diagnostic systems
  • Strong interpersonal and stakeholder management skills (including a “customer mindset”)
  • Fluent in English, oral and written (working language is English)
  • Intercultural and good communication skills
  • Highly effective teamwork and collaboration skills
  • Capacity to grasp topics quickly
  • Graduates can also apply for this position if they come from the mentioned fields

Nice to haves:

  • Didactical (training) skills & experience
  • German language skills
  • Roche experience would be a great asset
Application process
terested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.

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